1. No goods will be taken back unless agree by Management.
  2. A refund will be given (subject to management approval) on any unopened boxes of tiles or laminate returned after completion of job within 30 days of PURCHASE date. No adhesive or grout will be accepted for refund.
  3. A restocking charge may be applied where the size of the refund is considered excessive.
  4. No refunds without a valid in-date receipt, please retain the receipt for proof of purchase.
  5. No cash refunds unless agreed by management, a cheque will be posted within 10 working days.
  6. Under no circumstances will non-stock items be accepted for return or exchange.
  7. Deposits will be forfeited after 30 days.
  8. Deposits are non-refundable and non-transferable.
  9. The company gives no warranty in respect of crazing, shading in tiles or other defects and all goods are sold subject only to manufacture guarantee and conditions. A shade variation is inherent in the manufacture of tiles.
  10. Customers must ensure that they an acceptable blend of colour and quantities before fixing tiles/laminate as no claims can be entertained once tiles/laminate have been fitted.
  11. Orders accepted and promises of delivery given are conditional upon our being able to secure the necessary labour and materials and we are absolved from responsibilities for delays arising through risks and uncertainties of manufacturer strikes, accidents or other causes beyond our control.
  12. Claims for damaged or incorrect materials will not be accepted unless made at the time of purchase or delivery.
  13. All items will be deemed collected 30 days after the purchase date.
  14. Customers are requested to check quantities of goods supplied at the time of purchase or delivery as no queries can be entertained at a later date.
  15. No items may be cancelled from any order, before or after collection whether paid for full or on a deposit basis.
  16. A sufficient quantity of material should be purchased at any time, no guarantee can be given that an item will remain in stock.
  17. Please note that we do not tile, nor do they have any tilers employed. Whilst we try our best to recommend quality tilers, we cannot be responsible for their actions as they are self-employed.
  18. These terms and conditions do not affect your statutory or common law rights and do not affect your rights under the Sales of Goods Act, 1893 as amended.
  19. All tiles and materials sold by us are provided without any implicit or explicit guarantee as to suitability for use in any particular purpose or location.
  20. Without limitation and irrespective of any contractual obligations we shall not be deemed negligent or liable for any damages whatsoever either direct, indirect or consequential which may arise from the use of tiles/laminate sold for any particular purpose or location.
  21. No responsibility can be accepted for any damage or injury caused by the use of the tiles. All customers should be aware that tiles by nature can become slippery when wet.
  22. PAYMENTS : you have seven days when using direct bank transfer AND when using cash on collect as a payment method, to complete the payment on your own bank account.  As such, if the payment has not been received, we will put the item back on-sale in our shop and website.  

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